Course Learning
Objectives |
Course Title
Selling Your Business Over the Phone
Course Designed for
Employees who make appointments or discuss business
opportunities with customers on the phone.
Aim
The aim of this course is to enable delegates to have the
confidence to maximise any business opportunities that may arise when dealing with
customers on the phone.
Objectives
By the end of this course each delegate will be able to:
- Describe the systematic sales process
- Understand why customers buy
- Understand the differences between selling an appointment
and selling a product or service on the phone
- Ask for an appointment with confidence
- Describe and use a simple telesales structure
- Use simple communication skills to gather information and
gain commitment
- Recognise and respond to buying signals
- Describe the structure for overcoming objections
- Understand the importance of relationship selling on the
phone
- Enhance their company's image by dealing professionally with
incoming calls
Duration
One day: 9.30am - 4.30pm
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