Marshall Training
Outbound Telesales Skills

Management Development  |  Training Skills  |  Sales Skills  |  Personal Effectiveness

Course Title
Outbound Telesales Skills

Course Designed for
Employees who make appointments or discuss business opportunities with customers on the phone.

Aim
The aim of this course is to enable delegates to have the confidence to maximise any business opportunities that may arise when dealing with customers on the phone.

Objectives
By the end of this course each delegate will be able to:

• Explain the differences between selling and negotiation
• Understand the psychology of why people buy
• Describe the systematic sales process
• Explain the importance of relationship selling on the phone
• Understand the differences between selling an appointment and selling a product or service on the phone
• Demonstrate how to organise telephone activity
• Set personal and professional objectives for every call
• Ask for an appointment with confidence
• Describe and use a simple telesales structure
• Use effective communication skills to gather information and gain commitment
• Deal with resistance professionally
• Sell the benefits of a product or service
• Enhance their company's image by dealing professionally with incoming calls

Duration
One day: 9.30am - 4.30pm