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Course
Learning Objectives |
Course Title
Managing Unacceptable Employee Behaviour
Course Designed for
Supervisors, team leaders and managers who have direct
responsibility for staff, and wish to manage, and be seen to manage an
environment where standards of performance and conduct are understood and
respected.
Aim
The aim of this course is to enable delegates to protect
themselves and their organisation from grievance and legal disputes which
could damage the reputation and profitability of their business.
Objectives
By the end of this course each delegate will be able to:
- Describe the seven types of difficult employees
- Identify different styles of leadership, and when
to apply them
- Identify the root causes of performance shortfall
- Explain how to measure poor performance objectively
- Establish a system for dealing with poor
performance, misconduct and gross misconduct
- Describe when to take corrective action or punitive
action
- Describe the proper procedures for dealing with
employees who are off sick
- Demonstrate how to change behaviour using a
counselling style of communication
- Prepare for and conduct a performance review
meeting
- Demonstrate the coaching cycle
- Describe what actions amount to gross misconduct
- Draft a proper disciplinary procedure for their
business
- Describe the fair grounds for dismissal
- Explain the legal obligations when terminating
employment
- Create warning letters and letters of dismissal
- Describe the motivational and legal risks
associated with failure to discipline properly
Duration
Two days: 9.30am - 4.30pm
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