Course Learning
Objectives |
Course Title
Equal Opportunities for Managers
Course Designed for
Supervisors, team leaders and managers who would like to create and maintain
a positive culture that fosters equality as well as quality when dealing
with colleagues and customers.
Aim
The
aim of this course is to enable delegates to protect their business by
learning how to recognise the discrimination danger signs, and to inspire
them to develop the skills to take control and diffuse potentially difficult
situations.
Objectives
By the end
of this course each delegate will be able to:
-
Explain the
different circumstances where Equal Opportunities at work applies
-
Describe
the requirements of the Asylum and Immigration legislation when recruiting
staff
-
Understand
the benefits of an organisation’s Equal Opportunities Policy and their
responsibilities within it
-
Describe
the nature of discrimination
-
Explain the
different types of illegal discrimination
-
Understand
the defences available to the company
-
Explain how
to avoid harassment and discrimination at work
-
Identify
areas where indirect discrimination may occur
-
Explain the
component parts of effective communication
-
Describe
the barriers to good communication
-
Understand
the key principles of assertive communication
-
Use active
listening to diffuse a situation
-
Demonstrate
an influencing style of communication
-
Describe
what sort of reasonable adjustment might be required to allow a disabled
employee to return to work
Duration
One day: 9.30am - 4.30pm
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