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Course
Learning Objectives |
Course Title
Assertiveness at Work
Course Designed for
Managers and professional staff who wish to enjoy greater confidence when communicating
with others.
Aim
The aim of this course is to enable delegates to use a more confident approach when
developing productive working relationships.
Objectives
By the end of this course each delegate will be able to:
- Recognise and explain the differences between aggressive,
assertive & passive behaviour
- Describe the benefits of assertive behaviour
- Deal with fear positively
- Move from negative to positive ways of thinking &
talking
- Take control through positive body language techniques
- Use an influential style of behaviour for getting ideas
accepted
- Deal with difficult people in a more confident manner
Duration
Two days: 9.30am - 4.30pm
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