Marshall Training
Influencing Skills

Management Development  |  Training Skills  |  Sales Skills  |  Personal Effectiveness

Course Title
Influencing Skills

Course Designed for
All individuals whose effectiveness is dependant upon their ability to communicate clearly and concisely.

Aim
The aim of this course is to encourage delegates to examine all forms of face-to-face communication, and to help them develop their skills to become more confident and persuasive.

Objectives
By the end of this course each delegate will be able to:

• Describe the component parts of effective communication
• Highlight the importance of creating receptivity
• Avoid the verbal and non-verbal barriers to good communication
• Describe how behaviour and personality influence the way people like to  communicate
• Recognise and use different styles of language to build rapport
• Project a more confident and professional image by using the nine key skill areas
• Say "No" assertively
• Describe how to develop charisma
• Communicate more effectively on an individual and a group basis
• Build rapport using active listening techniques
• Recognise and respond effectively to body language signals
• Demonstrate that questions are more influential than statements
• Use positive talking to create a receptive atmosphere
• Deal with difficult people in a positive way

Duration
Two days: 9.30am - 4.30pm