Course Learning
Objectives |
Course Title
The ART of Face - to - Face Communication
Course Designed for
All individuals whose effectiveness is dependant upon their
ability to communicate clearly and concisely.
Aim
The aim of this course is to encourage delegates to examine
all forms of face-to-face communication, and to help them develop their skills to become
more confident and persuasive.
Objectives
By the end of this course each delegate will be able to:
- Differentiate between communicating ideas and selling ideas
- Explain the barriers to good communication
- Use a simple structure to plan an effective communication
- Describe how behaviour and personality influence the way
people like to communicate
- Project a more confident and professional image by using the
nine key skill areas
- Communicate more effectively on an individual and a group
basis
- Recognise and use different styles of language to build
rapport
- Demonstrate assertive behaviour as a means of influencing
others
- Use positive talking to create a receptive atmosphere
- Deal with difficult people in a positive way
Duration
Two days: 9.30am - 4.30pm
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