Marshall Training
Assertiveness at Work

Management Development  |  Training Skills  |  Sales Skills  |  Personal Effectiveness

Course Title
Assertiveness at Work
   
Course Designed for
Managers and professional staff who wish to enjoy greater confidence when communicating with others.
   
Aim
The aim of this course is to enable delegates to use a more confident approach when developing productive working relationships.

Objectives
By the end of this course each delegate will be able to:

• Describe the component parts of effective communication
• Highlight the importance of creating receptivity
• Recognise and explain the differences between aggressive, assertive & passive behaviour
• Describe the benefits of assertive behaviour
• Use proven techniques to develop their confidence levels
• Move from negative to positive ways of thinking & talking
• Recognise how personal values influence behaviours, and use this knowledge when deciding how to respond to difficult behaviour
• Explain the three steps to assertiveness
• Demonstrate the six types of assertion
• Plan assertive phraseology to use in different circumstances
• Take control through positive body language techniques
• Use an influential style of behaviour for getting ideas accepted

Duration
Two days: 9.30am - 4.30pm